They would not exchange the tree without my paying the return shipping. Shipping was fast though. Hecker Video of Georgia Alan K http:

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Hecker Video of Georgia Alan K http: The tree received was not similar to their website photos. I was issued my deserved return but the company portrayed the delay as my own fault because of their false accusation of me not following their return policy. The tree had handwritten labels on each of the light strings, no instructions, no yard stakes and the paint was missing where the poles attached. Emailed pics of the patio I wanted to light and got a call back the same day. I worked with someone over the phone that was very polite and helpful.

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They would not exchange the tree without my paying the return shipping. They told me to return it I would be responsible for the shipping and even would be charged a restocking fee!!! The item shipped was different from the item we purchased!! This profile is powered by BirdEye. Over 40, businesses use BirdEye everyday to get more reviews and manage all customer feedback. My items sat at their location for over a week with no response from the company. I ended up purchasing the correct tree online from another supplier

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They told me to return it I would be responsible for the shipping and even would be charged a restocking fee!!! Shipping was fast though. Get more reviews from your customers with BirdEye. The tree had handwritten labels on each of the light strings, no instructions, no yard stakes and the paint was missing where the poles attached. Smooth transaction and I am very happy with the product. I worked with someone over the phone that was very polite and helpful.

They were able to set me up with exactly what I needed. Thanks for the connection. BirdEye helps millions of local businesses to be found online with all their reviews and accurate bird dog distributing information.

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This company dropped the ball and are obviously trying to cover their tracks, but this should not be done in a manor to make the customer seem to be at fault. We had trouble connecting some of the rope lights that we purchased. Great customer service and I am very pleased with my lights. Emailed pics of the patio I wanted to light and got a call back the same day. Don't use this company if you have an event because now I don't even have what I need.

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Learn more about BirdEye. After multiple fruitless attempts to contact them, I Don't use this company if you have an event because now I don't even have what I need.

I was issued my deserved return but the company portrayed the delay as my own fault because of their false accusation of me not following their return policy. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information.

They did not respond to my inquiries until I filed a BBB complaint against them. Due to this whole ordeal, buyers must be aware that this company is delusive and strives to keep face throughout glaring errors and missteps.

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We had trouble connecting some of the rope lights that we purchased. They told me to return it I would be responsible for the shipping and even would be charged a restocking fee!!! Thanks for the connection. Great customer service and I am very pleased with my lights. I ended up purchasing the correct tree online from bird dog distributing supplier

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Get more reviews from your customers with BirdEye. In the email, they state that a return credit was issued two days after the receipt of my items but in the complaint response they accuse me of error by stating that my return was not authorized because I did not receive a return authorization.

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This company dropped the ball and are obviously trying to cover their tracks, but this should not be done in a manor to make the customer seem to be at fault. I was issued my deserved return but the company portrayed the delay as my own fault because of their false accusation of me not following their return policy. Smooth transaction and I am very happy with the product. Tempted to buy google reviews? I worked with someone over the phone that was very polite and helpful.

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Get more reviews from your customers with BirdEye. Shipping was fast though. Thanks for the connection. This profile is powered by BirdEye.

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