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Customer Service & FAQs
We realize that sometimes mistakes happen! For this reason, we will allow you to return items that you have purchased, if the manufacturer, the shipper, or Gravesidebooks.com has made an error on your order. Please be sure to review the instructions below to ensure that your return is handled promptly.
Conditions: Items ordered through the GravesideBooks.com online store may be returned due to:
Instructions: Please follow the steps below when returning an item that you have ordered:
Request Authorization for the Return: Email firstname.lastname@example.org within 30 days of the date you receive the item to request a Return Authorization number for the item. Include the following information in your email request:
Note: Returns can only be accepted under the conditions above and must be accompanied by a valid Return Authorization number. All returns received without a valid RA number will not be accepted.
Prepare the Return: Clearly write the return authorization number that you have received on the outside of the box. Print and complete the return form and include it inside the box with the item. Package the item for return (preferably in the original packing box) and secure it firmly with shipping tape. Clearly mark the outside of the box with the address as follows:
Atten: Dale Murphy
P.O. Box 487
Lakeside, AZ 85929
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